Photo: San Francisco 49ers vs. Denver Broncos in London (own photos) The NFL is the perfect television product. However, the NFL can still improve on other platforms and that is vital to connect with future generations as more and more sports fans drift to online platforms to enjoy their passion for American football. As of […]
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Going beyond traditional product offerings to win the hearts of fans in the football economy – case focus on fan relationship management
As part of the professionalization process of the football economy over the past decades, clubs have enhanced their focus on nursing fan relations. Fulltime fan coordinators have been a natural step in this development. This is a way to build a bridge towards meeting the recognition that competition in the football economy is about managing […]
Selfiekulturen lever i sportens verden
Gæsteindlæg skrevet af Mathias Gonzalez, stud. PBA Sportsmanagement (red. Kenneth Cortsen) Vi lever i en tid, hvor man uhæmmet tager billeder og ’selfies’ af alt. Jeg vil gå så langt som til at kalde vores generation for ’selfie-generationen’. Selfie-udviklingen skaber brandingmæssige muligheder Alene fra 2014 til 2017 har der været en stigning på hele 16.2% […]
CRM og fanrelationer i fodboldøkonomien – søg at overgå de traditionelle produkt- og servicetilbud
Billeder: Fra AaBs træningskamp mod HSV i Flensburg ultimo juli 2015. Som led i den professionaliseringsproces, som fodboldøkonomien har gennemgået er der kommet stigende fokus på at pleje fanrelationerne. Ansættelse af fankoordinatorer i klubberne i topfodbolden internationalt samt i den danske Alka Superliga har været et led i denne udvikling. Det er en naturlig forlængelse […]
Fan relationship management as a way to go beyond traditional product and service offerings – including case insights into the football club AaB of the Danish Super League
By Kenneth Cortsen on August 7, 2015 in Sport & Events, Sport Economy, Sport Management, Sport Marketing
Photos: From AaB’s training match vs. HSV from the German Bundesliga in Flensburg. Due to the professionalization and commercialization of football (and sports in general), the postmodern football economy is characterized by increased focus on fan relations. In that regard, the Danish Super League and its clubs have joined this trend and hired fan […]